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If you believe you have a defective O&J Fashion product please contact us and we’ll make a refund. Include the following information in your return shipment to our facility:
- Your contact information (mailing address, phone number, email address)
- Reason for the return
- Receipt with date of purchase (if available)
- Merchandise must be unworn and unwashed.
- Items that are deemed normal wear and tear will not be eligible for replacement.
- Items that are deemed as a manufacturer's defect will be replaced accordingly.
- Merchandise must have all tags attached.
- Buyer takes responsible of all shipping fee. Return shipping fees are non-refundable.
- Once received at our facility, it can take 3-5 business days to clear inspection which would be a total processing time of 3 weeks to receive a replacement.
For refund please contact us via email firstname.lastname@example.org
At O&J Fashion we want you to feel confident standing behind our products, and we understand that an important part of that is developing quality products that you would expect from our company.